#CONTOH SOALAN AUDIT ISO 9001 PROFESSIONAL#

#CONTOH SOALAN AUDIT ISO 9001 PROFESSIONAL#

Healthcare professionals seek to provide the best for our patients and we endeavour towards providing a professional service. This is a Problem-Solving Approach that starts with identification of problems, prioritization of problems, problem analysis, identification of remedial actions, implementation of the remedial actions and re-evaluation thereby completing the QA cycle. The emphasis has been вЂњlocal people solving local problemsвЂќ.

This initiative has been modelled after the Donabedian framework of Structure, Process and Outcome and the concept of ABNA, Achievable Benefit Not Achieved. Ladies and gentlemen, the Quality Assurance Programme (QAP) in the Ministry of Health started as early as in the year 1985 with the objective of ensuring that patient, family and the community obtain the optimum achievable benefit from the services of the MOH within the available resources. This requires a systematic and continuous work to ensure systems are in place to deliver what is intended to be delivered. Your contributions are not forgotten.ДЄs a nation working together for better health, the Ministry of Health (MOH) is to ensure a high quality health system that is customer centred, equitable, affordable, efficient, technologically appropriate, environmentally adaptable and innovative. I would also like to remember those who are still serving here faithfully over the years.

A special word of thanks to the вЂњIkon QualityвЂќ individuals who will be recognised today for their contributions towards Quality in HKL. I am very glad that the organising committee has taken the effort to recognise the pioneers who have contributed in many ways towards the success of this initiative.

This realization is achieved because of the participation of committed individuals in the hospital. First and foremost, I would like to thank the organising committee for inviting me to this auspicious and meaningful event, the 25th QA/QI Convention, Hospital Kuala Lumpur (HKL), with the theme вЂњCommitment, Internalization and RealizationвЂќ.Д¬elebrating 25 years of QA/QI in HKL is definitely reflective of years of commitment to quality.

Contoh soalan audit iso 9001